Support
How can we help?
A real person reads every email, usually the same day. If you're stuck mid-move, say so — we'll jump to the front of the line.
Common questions
How do I upgrade to Pro?+
Open BoxSmartly, tap Settings, then Upgrade to Pro. It's a one-time $14.99 purchase through the App Store — no subscription.
I lost my phone / got a new one. How do I restore my data?+
On Pro, turn on iCloud backup in Settings. Sign in to your same iCloud account on the new device, install BoxSmartly, and enable iCloud backup — your inventory restores automatically. On Free, inventory is stored on-device only.
Which label sheets work?+
Avery 5163 for detailed labels (with box name, room and item list) and Avery 5160 for blank claim sheets. You can also pair your own stickers by scanning a blank QR.
The camera won't scan a QR code.+
Make sure BoxSmartly has camera permission in iOS Settings › Privacy › Camera. Good lighting and a steady hand help — hold the phone about 6–10 inches away.
Something's broken or missing.+
Email hello@boxsmartly.com with a screenshot if you can. We're a small team and we read every message.
Contact us
Email is the fastest way to reach us. Please include your iPhone model and iOS version if you're reporting a bug.
✉️ hello@boxsmartly.comDon't have the app yet?
Free to start on iPhone.
